FAQ

A: Yes, we provide multilingual spec sheets (Chinese, English, etc.) and test reports to ensure clear product understanding for global customers.

A: Yes, all packaging is tailored to meet the import and labeling standards of each country, ensuring smooth customs clearance and retail readiness.

A: Our products have been exported to the United States, Canada, various countries across Europe, and the Southeast Asian market. We are continuously expanding into more countries and regions.
If you have specific market needs, feel free to contact us — our dedicated sales team will be happy to provide detailed information and cooperation plans.

A: The development timeline for customized products varies depending on the complexity of formula adjustments, flavor requirements, and order volume.

Once we understand your specific needs, our dedicated sales and R&D teams will assess and provide an estimated timeframe. For details, feel free to contact us — we’re here to support you every step of the way.

A: Yes, the MOQ varies depending on the product and customization requirements. We will provide a quotation based on the specific item and your customization needs.

A: Yes, we provide professional OEM and ODM solutions—from raw material supply and product development to customized packaging. Our one-stop service helps your brand create distinctive and market-ready products.

A: Yes. Our dedicated sales representative will connect with you to provide samples, along with on-site or online product presentations and pricing details.
We aim to help you fully understand the product features and application methods.

A: Yes, we offer custom recipe suggestions and product development assistance to help you create unique drinks that stand out in your market.

A: The MOQ for new product development depends on the product type, formulation, and packaging. To ensure production efficiency, we generally recommend ordering a certain minimum quantity per batch. We'll evaluate and provide a tailored estimate based on your specific requirements.

A: For Taipei and New Taipei City, the minimum order amount is NT$1,000 or one full carton, depending on the product. For other domestic regions, the MOQ may vary based on location—please contact us for the most suitable bulk supply arrangement.

For international orders, the MOQ varies based on the product category, packaging format, and destination. Our dedicated sales team will work with you to confirm the bulk supply details and provide tailored recommendations for your market needs.

A: Once you express interest in our products and complete the inquiry form, our dedicated sales representative will contact you within 2 business days to provide detailed product information, samples, and pricing.

Final prices are based on factors such as order quantity, customization needs, and shipping terms. We are happy to offer tailored quotations that best suit your business requirements.

📩 Contact us to get a customized quote: sales@bmx.com.tw / trojanfoodtw@gmail.com
📞 Or call us at: +886-2-2298-2961

A: Shipping fees are calculated based on the destination country, shipping method, and the weight or volume of the products. We will clearly outline the shipping cost in your quotation and assist you in choosing the most suitable logistics option.

A: Please take photos of the issue immediately and contact us as soon as possible. Our regional sales team will promptly assess the situation and provide an appropriate solution.

A: For local deliveries, it typically takes 1–2 business days in the Taipei and New Taipei area, and 1–3 business days for Taoyuan, Hsinchu, and Miaoli.

For international orders, delivery time depends on each country's customs clearance process and the chosen shipping method. We will evaluate and confirm the estimated delivery time based on your order details and provide a specific update accordingly.

A: Yes. We offer customization of sweetness level and flavor profile based on your preferences. OEM packaging is also available, including private label solutions tailored to your brand and target market.

During the product development stage, we can provide multiple sample variations for testing and fine-tune the formulation based on your feedback—ensuring the final product meets your exact expectations and market positioning.

📩 Contact us to discuss your custom project: sales@bmx.com.tw / trojanfoodtw@gmail.com
📞 Phone: +886-2-2298-2961

A: Our products are certified under ISO 22000 international food safety standards, HACCP food safety management systems, and have obtained HALAL certification, ensuring strict compliance with global food safety requirements.

If you have additional certification needs for specific markets or channels, we can assist with applying for the necessary verifications to further enhance your product’s international competitiveness.